Refund policy
As all orders are made-to-order, we only offer returns and refunds on orders that are damaged or faulty. We do not offer returns or refunds due to a change of mind or size exchange for this reason also.
If your order is faulty or damaged, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
All returns once approved must be returned within 7 days of initiating the return. Returns posted after 7 days may be returned back to you.
To be eligible for a return, your item must be unused and in the same condition that you received it with tags attached. It must also be in the original packaging.
To complete your return, we require a receipt or proof of tracking so we can track the return.
If you are shipping an item over $75, you should consider using a trackable shipping service. We don't guarantee that we will receive your return if you do not track the item (normal lost parcel terms apply).
Original shipping costs are not refunded as this is the original cost to get the item sent to you, except in the case of a failure in our service or fault in our product.
Returns normally take our team up to 5 business days to process once they arrived at our warehouse. Please check your tracking number if you are not sure when it arrived.
When the team does process the inbound parcel the refund or exchange process is automatic.
To start a return, you can contact us at orders@clutchtime.shop.
All Returns and Refunds are Shipped at the Expense of the Customer.
If however your item was faulty and you qualify for a refund we will reimburse your return shipping costs once the garment(s) have been received.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@clutchtime.shop.